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Why Property-Level Culture is Multifamily’s Competitive Edge

Not so long ago, multifamily property managers were responsible for hands-on operations. “Operators were mostly focused on collecting rent and handling issues as they came up,” said Pat Swanson, Strea

Summary

Not so long ago, multifamily property managers were responsible for hands-on operations.

“Operators were mostly focused on collecting rent and handling issues as they came up,” said Pat Swanson, Stream Realty Partners’ Managing Director.

Operators were mostly focused on collecting rent and handling issues as they came up,

However, the combination of social media, online reviews, technology and changing renter expectations means that managers and their owners need to...

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